MEPCO Helpline Numbers and Complaint Guide

If you have a problem with your electricity supply, meter, bill or connection, you can contact MEPCO through the appropriate complaint channel.

Before calling, keep your Reference Number, meter details and a short description of the problem ready. This makes it easier to explain the issue and helps the staff identify your connection.

MEPCO Toll-Free Helpline

MEPCO lists 0800-63726 as a toll-free customer support number.

You can use the number for electricity-related assistance. Keep your Reference Number and other relevant bill details ready when you call.

Other Helpline Numbers:

The following contact numbers are also listed for MEPCO customer or office-related assistance:

061-9210334

061-9210389

061-6784815

MEPCO Online Complaint Registration

MEPCO-related electricity complaints can also be submitted through the CCMS (Customer Complaint Management System) operated through PITC.

You can use the complaint portal to submit an issue and keep the complaint number for future reference.

When submitting a complaint, enter your connection details carefully and describe the problem clearly.

CCMS Complaint Portal:
Submit or Track a Complaint

How to Track a MEPCO Complaint

After submitting a complaint, keep the complaint or tracking number provided by the system.

Use the available tracking option on the CCMS portal to check the current status of your complaint. If you cannot find the complaint or the status has not been updated, contact the relevant support channel and provide your complaint details.

MEPCO Head Office

Address: MEPCO Complex, Khanewal Road, MEPCO Colony, Multan, Punjab

For the latest head-office contact details and office information, check MEPCO’s official directory before visiting.

Frequently Asked Questions

1. What is the MEPCO helpline number?

0800-63726 is listed as a MEPCO customer support number. Keep your Reference Number ready when calling.

2. How can I submit a MEPCO complaint online?

You can use the CCMS complaint system to submit and track an electricity complaint. Enter the requested connection details and describe the issue clearly.

3. How can I track my MEPCO complaint?

Keep the complaint or tracking number given after submission. You can use the tracking option in the CCMS system to check the status of your complaint.

4. What information should I keep before calling MEPCO?

Keep your electricity bill or Reference Number nearby. It is also helpful to have the meter number, your contact number and a short description of the problem.

5. Can I complain about a wrong meter reading?

Yes. If you believe the meter reading on your bill is incorrect, compare the current reading with your previous bill and meter. You can then submit a billing complaint through the appropriate MEPCO complaint channel.

6. Can I complain about a power outage?

Yes. Supply interruptions and other electricity-related problems can be reported through the applicable MEPCO complaint channel.