MEPCO Meter Replacement: Process, Documents, Charges and Complaint Procedure

If your electricity meter is damaged, not recording correctly, or showing a problem with its display, you can ask MEPCO to inspect it and determine whether replacement is required.

You can check your latest bill using our MEPCO Bill Check tool.

MEPCO electricity meter replacement process

Reasons You May Need a Meter Replacement

If your MEPCO electricity meter is damaged, burnt, not recording units correctly, or showing a problem with its display, it may need to be inspected.

Common signs of a meter problem include:

A blank or faulty display
The meter not recording units correctly
Physical damage to the meter
A burnt meter
Meter readings that do not appear to match your electricity use

If your electricity bill is much higher than usual, the increase may have several causes. If it does not match your normal usage, ask MEPCO to check the meter.

Documents Required for MEPCO Meter Replacement

The documents you need can depend on the reason for the replacement and the type of connection. Depending on your case, MEPCO may ask for:

Original CNIC
A recent MEPCO electricity bill
Your reference number or customer ID
A written application explaining the meter problem
Any previous complaint number or receipt related to the meter issue

MEPCO may ask for additional documents after checking the connection or the reason for replacement. It is a good idea to keep copies of any application, receipt, or complaint record you submit.

MEPCO Meter Replacement Process – Step by Step

Step 1: Report the Meter Problem

Contact the MEPCO office responsible for your connection and explain the problem with the meter. Keep your Reference Number and relevant documents available.

Your name and address
Your reference number or customer ID
A short description of the meter problem
Your contact details
Date and signature, if you are submitting a written application

Keep a copy of the application or complaint record for your own reference.

Step 2: Submit the Required Information
Provide the documents and information requested by MEPCO. Keep a copy of your application or complaint record if one is provided.

If you are not sure which subdivision handles your connection, check your electricity bill or contact MEPCO customer support before visiting the office.

Step 3: Meter Inspection

MEPCO may inspect the meter to determine whether it is defective.

The inspection can help establish whether the meter is recording electricity use correctly and whether replacement is required.

If MEPCO confirms a defect, the replacement process can proceed according to the applicable rules.

Step 4: Approval for Replacement

After the meter is inspected, MEPCO processes the request according to the applicable procedure.

If replacement is approved, the relevant MEPCO staff arrange the work required to remove the defective meter and install the replacement meter.

Step 5: Meter Replacement Charges

The cost of meter replacement depends on the reason for the replacement and the applicable MEPCO rules.

If a meter is defective or needs replacement, ask MEPCO about the applicable cost before making any payment. The cost of meter replacement depends on the reason for replacement and the applicable MEPCO rules. If MEPCO issues a Demand Notice or payment instruction, use the amount and payment instructions shown on the official notice.

Keep the payment receipt with your meter replacement records.

If MEPCO issues a demand notice or payment instruction, keep the receipt with your meter replacement documents.

Step 6: Physical Meter Replacement

Once the replacement work is approved and any required payment has been completed, MEPCO staff can remove the defective meter and install the replacement.

During the replacement:

During replacement, MEPCO staff may record the old meter reading and meter number before removing it. The replacement meter is then installed and sealed, and its details are recorded for the connection. Keep any replacement or installation receipt provided by MEPCO.
The old meter is removed.
The replacement meter is installed and sealed.
The new meter number is recorded for the consumer’s connection.

Keep any installation or replacement receipt provided by MEPCO.

Step 7: Check Your Billing Record

After the replacement, check your next MEPCO bill to make sure the meter information has been updated correctly.

Compare the meter number shown on the bill with the number on the new meter. If you notice an error, contact MEPCO and keep your replacement receipt available.

How Long Does Meter Replacement Take?

The time required depends on the meter problem, inspection, approval, and availability of the replacement meter.

Under the Consumer Service Manual, a defective or burnt metering installation shall be replaced immediately or within two billing cycles if meters are not available.

If your replacement is delayed beyond the applicable period, keep your complaint or application record and follow up with the relevant MEPCO office.

How to Check the Status of Your Request

Keep the complaint number, application receipt, or other reference given to you when you reported the meter problem.

For a follow-up, contact the relevant MEPCO office or customer service center and provide your complaint or application number. Keep your Reference Number and supporting records available.

How to Lodge a Complaint for Meter Replacement

If your meter problem has not been resolved, follow up with MEPCO using the complaint record or application number you received.

You can also escalate the matter through the appropriate complaint channel if the issue remains unresolved.

For serious billing or meter disputes, consumers can use the NEPRA Complaint Management System to register and track a complaint.

Keep copies of your application, bills, complaint number, photographs, and payment receipts. These records can help when you follow up on the case.

Following the correct procedure can help prevent billing disputes and unnecessary delays.

Important Tips for Consumers

Note the meter reading before the old meter is removed.
Take clear photographs of the old meter, including its reading and meter number.
Keep copies of your application, complaint record, bills, and payment receipts.
Check your next bill after replacement and compare the meter number with the new meter.
Do not open, repair, or tamper with the electricity meter yourself.

For official service information, consumers should check MEPCO’s website or contact the relevant MEPCO office. Requirements and procedures can change, so confirm current instructions before submitting an application or making a payment.

FAQs

The time can vary depending on inspection, approval and meter availability. The Consumer Service Manual contains requirements for defective or burnt meters, so check the current CSM and MEPCO instructions for the applicable timeline.

Start by contacting the MEPCO office responsible for your connection. Ask whether your request can be submitted through an available online complaint channel or requires an application at the relevant office.

Billing during a meter problem is handled according to the applicable MEPCO and Consumer Service Manual requirements. Ask MEPCO how your bill will be handled while the meter issue is being resolved.

It depends on the reason for the replacement and the applicable MEPCO rules. Ask MEPCO about any charges before making a payment.

Contact MEPCO and request an inspection or meter test. Keep your recent bills and the meter replacement record so you can provide them when reporting the problem.

Yes. After the billing record has been updated, you can check your MEPCO bill using the reference number or customer ID shown on your connection record.

Conclusion

If your MEPCO meter is damaged, burnt or not recording correctly, report the problem to MEPCO and keep your complaint or application record.

MEPCO may inspect the meter before replacement. Keep your bills, meter photographs and payment records until the work is completed.

After replacement, check your next bill and confirm that the meter information has been updated correctly.