MEPCO Helpline Numbers & Complaint Guide

MEPCO provides a dedicated MEPCO helpline number system for consumers across South Punjab who need help with electricity bills, new connections, load shedding complaints, meter issues, and technical faults. Whether you prefer calling, sending an SMS, emailing, or submitting an online complaint, MEPCO has multiple channels available — all accessible 24 hours a day, 7 days a week.

MEPCO offers regional support for different areas such as Sahiwal, Bahawalpur, and Multan.

Regional contact numbers and office locations are provided below for your convenience.

Region	MEPCO Helpline	Areas	Office Location
Sahiwal	040-9200305	Sahiwal and nearby areas	Address Via Google Map
Bahawalpur	062-9250102	Bahawalpur and nearby areas.	Address Via Google Map
Bahawalnagar	063-9239031	Bahawalnagar and nearby areas	Address Via Google Map
Muzaffar Garh	064-9239229,066-9200065	Muzafergarh region	Address Via Google Map
Rahim Yar Khan	068-9230160 .	Rahimyar khan region	Address Via Google Map
Multan	061-9220198	Multan and nearby areas	Address Via Google Map
Dera Ghazi Khan	064-9239229	DG Khan and nearby areas.	Address Via Google Map
Vehari	067-3360282	Vehari and nearby areas	Address Via Google Map

MEPCO Helpline Number & Complaint Numbers

If you have general complaints about technical faults, supply issues, outages, billing problems, connection problems,Meter not working,Wrong reading or service queries. you can use mepco complaint cell numbers to contact MEPCO staff. You can

Visit MEPCO official website
Go to Complaint / Help Section
Fill in your details (Reference Number, Name, Contact)
Describe your issue clearly
Submit the complaint
You will get a tracking number

24/7 Mepco Helpline Number

The official MEPCO helpline number available 24/7 is the toll-free number 0800-63726. This MEPCO helpline number connects you directly to the support team for any electricity-related issue.

Other Helpline Numbers are

061-9210334

061-9210389

061-6784815

MEPCO Online Complaint Registration

If calling is not convenient, the MEPCO helpline number system also includes an online complaint portal through CCMS. You can register your complaint anytime from home, get a tracking number instantly, and monitor progress without calling anyone.

Visit the MEPCO Online Complaint Portal at ccms.pitc.com.pk to register your complaint.
Create your account.
After logging in, enter your reference number or register phone number to verify yourself.
After this, your connection details will appear there.
Write your complaint with detail in the complaint section and click on the submit button.

Tracking of MEPCO Complaint

To see your complaint status in the system panel, follow these steps.

Just click on the complaint tracking button and provide your reference number to track your complaint, click on the search button, and your complaint status will display on the screen.

After submission, your complaint will be acknowledged within 24 hours, and they will start the initial process. Usually action is taken within one or two days. It takes maximum of 14 days to resolve the issue.

Federal Complaint Numbers:

051-9204430 and 051-9206834

In case of electricity disconnection or technical fault, dial the MEPCO helpline number 118 immediately. Keep your 14-digit reference number ready and explain the issue clearly. You can also send an SMS to 8118 or visit your nearest MEPCO office with your bill copy and CNIC.

How To Track Your Complaint

To track your complaint, log in to the CCMS portal with your tracking number. You can also call the MEPCO helpline number 118 for a direct update on your complaint status at any time.

If you are facing any billing or technical issue, you can contact the PITC support team through email for assistance related to online electricity bill services.

Email: [email protected]

MEPCO Helpline Number for electricity complaints, billing issues, meter problems and customer support

MEPCO Staff Telephone Directory

Position	Office Direct Line	Office Ext.	Cell
Chief Executive Officer	061-9220222	2005	0345-4401111
P.A to CEO	061-9220222	2002	0333-6142149
P.A/C.O	061-9220205	2005	0300-9632289
Staff Officer	061-9220205	2005	0300-8730910

Mepco Head Office

Address : MEPCO Complex, Khanewal Road, MEPCO Colony, Multan, Punjab

Contact:

Phone: 061-9220313
Email: [email protected]

Frequently Asked Questions (FAQs)

1-How long does MEPCO take to resolve complaints?

It depends on the type and complexity of the issue. Simple technical faults and supply issues are usually resolved within 1 to 2 days. Billing complaints and meter-related issues may take 7 to 15 days. In all cases, MEPCO acknowledges your complaint within 24 hours of submission and assigns a tracking number so you can monitor progress.

2-Can I file a complaint online and by phone at the same time?

Yes, you can file a complaint both online and by phone at the same time, but using one method is usually enough. Whether you call 118 or submit online through the CCMS portal, make sure to save your tracking number. You will need it to check the status of your complaint later.

3-Is there any charge for filing complaint?

No, filing a complaint with MEPCO is completely free of charge. Whether you call the helpline at 118, send an SMS to 8118, or submit your complaint online through the CCMS portal, there is no fee involved at any step.

4-How can I contact MEPCO customer service?

You can contact MEPCO customer service through multiple channels. Call the helpline at 118 or the toll-free number 0800-63726 for immediate assistance. For online billing support, email [email protected]. For complaint-related queries, email [email protected]. You can also submit complaints directly through the MEPCO online complaint portal.

5-What is the MEPCO helpline contact number?

The MEPCO toll-free helpline number is 0800-63726. You can also call 118 specifically for technical faults and disconnection issues, or send an SMS to 8118 for quick assistance without making a call.

You can check your MEPCO bill online on our homepage.

Conclusion

Dealing with electricity issues is frustrating enough — the last thing you need is to struggle finding the right number to call. Save 0800-63726 in your phone right now. It is free, available 24/7, and the fastest way to reach MEPCO for anything from a power outage to a billing dispute.

If your issue is not urgent, the online complaint portal gives you a proper tracking number so you are not left wondering whether anyone received your complaint. And if you prefer walking in, your nearest MEPCO office will have a customer service desk ready to help.

One last tip — whenever you call or visit, keep your 14-digit reference number handy. It speeds up the entire process and helps the support team pull up your account instantly.

This website is independent and not officially affiliated with MEPCO or any government body. All information provided here is for general informational purposes only. For official queries, always refer to MEPCO’s official website or contact their helpline directly.